How to Avoid Costly Mistakes in Customer Service


If you run a business, you will understand that your customers are the most important people in the world to keep happy. If they have a problem, it is vitally important that they can talk to you about it swiftly, and obtain accurate information, guidance, or advice, to help resolve their issue and ensure they come away feeling valued.

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Common Myths About Virtual Receptionists Debunked


If you were to ask the average person what they know about the virtual receptionist industry, you would likely be met with a blank expression. You might be forgiven for thinking that the word “virtual” means the receptionist is not actually a person, but a digital software package that automatically answers the phone, and with that in mind, here are some common misconceptions connected to the virtual receptionist industry.

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Infographic: How Can Mobile Devices Help Improve Your Business


Ever since Steve Jobs introduced iPhone mobile devices have revolutionized the way business owners conduct their business. With the proliferation of apps covering every aspect of your business it is hard to believe how we ran our business just 5 years ago. Mobile devices enable you to manage your business anytime and from anywhere. They also allow you access the world of information with the touch of few buttons. It is hardly a surprise that there are more mobile devices sold today than personal computers. So how can mobile devices help you improve your business. The Infographic below provides a good snapshot of various things you can do with them.

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How to Do Marketing for your Dropshipping Business


Dropshipping as a type of ecommerce has been around for a while now and, owing to a number of factors, it is actually becoming more and more popular, not just in the United States, but around the world as well.

Due to its many idiosyncrasies, dropshipping requires a unique approach to marketing and anyone who wishes to try their hand at this kind of ecommerce business should learn a thing or two before they take the plunge.

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Why Your Small Business Should Invest in Video Marketing


Today’s small businesses face some large challenges. Aside from remaining in an intensely competitive market, small companies deal with problems that larger ones just don’t have to, including an absence of monetary possessions, an absence of brand recognition, and an absence of qualified sales representatives. To compete, small companies must figure out ways to ratchet up their marketing programs.

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How to Choose the Right Computers for Your Small Business


Choosing computers for your business can be difficult, and getting the right technology for your specific needs is key to operating smoothly.  There are a variety of things for you to consider when investing in computers.  When looking for the right computers, it’s smart to start with broad decisions, and then narrow your choice down from there.

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Top IT threats to Small Businesses in 2017


Any business that is developing a SWOT (Strength, Weaknesses, Opportunities and Threats) strategy as part of their annual business plan will be considering what threats are likely to be a problem or risk for the business in 2017. One of the main risks which many companies, large or small, will note is the risk of cybercrime.

Cybercrime has become such a huge issue because hackers are constantly finding new ways to target a company’s customer base, data or private files.

Here are a few top tips and risks regarding cybercrime this year, which you may want to safeguard your business against:

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What Credit Card Readers Accept Apple Pay

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Modern technology has moved beyond simple cash transactions. Most people today use credit cards and other alternatives to cash, such as merchant processing. Though it was first established just a few years ago, Apple Pay has become a commonplace mode of payment. If you are upgrading your credit card reader or pos machine, you definitely want to consider one that supports Apple Pay. Here is what you should know about credit card processing readers so that you can accommodate Apple Pay at your business:

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104 Facts about Mobile Marketing You Don’t Know


Mobile marketing currently represents the newest form of digital marketing present on the market. It provides customers with personalised information, promoting services, goods and ideas. The technique has been regarded as any marketing activity that is conducted through a network that mobile users are constantly connected to.

Some of the main benefits associated with mobile marketing include the possibility to send location and time-sensitive pieces of information, via a wide variety of channels, including push notifications, app-based marketing, QR codes, SMS, MMS, Bluetooth, in-game mobile advertising, voice email and even through automated calls. As we live in the era of smartphones, mobile marketing carried out via push notifications is essential to promoting services, establishing brand loyalty, encouraging people to purchase products or services, but also making sure that existing customers return to buy more.

In this infographic compiled by the team behind Website Builder, you will be able to find 104 interesting facts that you don’t know about mobile marketing, including desktop vs. mobile comparisons, niches that work best, great mobile marketing techniques, but also usage, user friendliness, adoption, commerce, search and conversion stats.

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How Airline Meal is Made and Why Metal Detectors are Part of it


The airline industry is worth multiple billions of dollars and literally covers the entire globe. On average, over 100,000 planes – that’s 8 million people – are in the air every day. That’s a huge number of people needing to be shuttled from A to B, and sometimes then on to C and D, or back to A.

While air travel has changed a lot in the last few decades, specifically with the rise and rise of super economy flights, it’s still important for airlines to make their passengers feel welcome and comfortable while they’re in the air. Part of this hospitality, as we all know, comes in the form of in-flight meals. While more and more airlines are moving toward serving pre-packaged snacks rather than the traditional hot meal, those that intend to provide a more premium service will still serve hot food to passengers en route.

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